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      All returns must be authorised by email HERE. Return requests must be received within 14 days of you receiving your order.  

      When we send your Returns Authorisation code, we will also send you the Returns address.

      All products returned must be in original unused condition, without any tags removed. Products returned damaged, worn or altered may not be accepted and may be sent back to customer.

      Please return your item using an economy signed for service.  Luxe Co will only be responsible for postage fees if the item is faulty.  If a refund is issued, we will only refund the purchase price minus the original postage or shipping fee.


      If a product is needed to be exchanged, a new order can be placed for the correct item and a simple return of the previous item can be conducted within 14 days of the order date.

      All charges related to shipping are your responsibility and are non-refundable. Shipping costs for a replacement faulty item is FREE of charge. Please return your item using an economy signed for service.

      All exchanges must be authorised by email HERE.

      International Taxes & Duties

      Your order will be subject to import duties and taxes, which are levied once a shipment reaches your country. Customs taxes & duties are not included in your shipping fee. Luxe Co cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

      If you refuse a shipment from Luxe Co, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Luxe Co. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.