Customer Care
If you are having problems placing an order or with an order you received please contact our Online Customer Service for assistance at info@australialuxeco.com
Please allow up to 48 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day. Please allow extra time during weekends/holidays.
Placing an Order
After you have added an item to your cart, you will be able to view your cart prior to checkout. Here, you may review all items in your cart, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your cart, you may either continue shopping or proceed to check out and place your order.
Payment Options
We accept Visa, MasterCard and American Express credit card payments as well as PayPal, Shop Pay, Google Pay and Apple Pay. We do not accept personal cheques, money orders or direct bank transfers.
Verification and Shipping
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit card statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the postcode, town and county are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.